Latest listings

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  NV Desk - The Ultimate Helpdesk Ticketing Software

  Telecom - Roswell (Georgia) - April 10, 2025 Free

  Improve customer service and efficiency with NV Desk, the advanced help desk ticketing software. With NV Desk, you can streamline case management, unify telephony controls, and provide personalized support seamlessly. Take your contact center operati...

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  Microsoft Dynamics CTI Integration for Contact Centers - NovelVox

  Telecom - Roswell (Georgia) - April 8, 2025 Free

  NovelVox offers Microsoft Dynamics CTI Connector for Cisco, Avaya, Genesys, and Amazon Connect contact centers. With this powerful solution, you can seamlessly integrate computer-telephony integration (CTI) capabilities into your CRM system and strea...

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  Contact Center Wallboards: Keeping Agents Engaged and Motivated

  Telecom - Roswell (Georgia) - April 3, 2025 Free

  Revolutionize Your Contact Center with Interactive Wallboards! Keep Your Agents Motivated & Engaged with Visual Metrics. Boost Your Customer Satisfaction! Read our latest blog to learn more.

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  Avaya Salesforce CTI Integration - NovelVox

  Telecom - Roswell (Georgia) - April 1, 2025 Free

  Streamline customer interactions by seamlessly integrating Avaya CTI with Salesforce. Enhance the efficiency of agents and customer interactions by optimizing AHT and FCR, enabling them to access real-time information, and streamlining workflows.

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  Help Desk Ticketing System Software - NV Desk

  Telecom - Roswell (Georgia) - March 26, 2025 Free

  Unlock the potential to resolve tickets faster with our cloud-based, unified CX solution, seamlessly connecting your contact center with a powerful Help Desk Ticketing System Software, eliminating the need for additional integrations or CTI connector...

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  What is CTI or Computer Telephony Integration?

  Telecom - Roswell (Georgia) - March 24, 2025 Free

  CTI, or Computer Telephony Integration, is a technology that links computer systems with telephone systems, enabling call center agents to handle calls and access customer information from their computer, improving efficiency and customer service.



Call Center Wallboard Software - NovelVox

Telecom - Roswell (Georgia) - February 21, 2025 Free

Call center wallboard software provides real-time performance monitoring that can be seen by all on the floor. Advance call center wallboard enables agents to align with businesses' goals and stay up-to-date with business alerts across the floor to e...



Zendesk Avaya CTI Integration - NovelVox

Business Opportunities - Roswell (Georgia) - February 20, 2025 Free

Equip agents with essential caller information on the unified Zendesk interface, thereby eliminating the hassle of screen switches. Ensure contextually relevant and personalized conversations with Zendesk Avaya integration.



Maximize CSAT Scores with HubSpot CTI Integration

Business Opportunities - Roswell (Georgia) - February 17, 2025 Free

Boost customer satisfaction (CSAT) with HubSpot CTI Integration! Explore a proven method to improve customer satisfaction by seamlessly integrating HubSpot CTI Connector.  



Avaya Agent Desktop - NovelVox

Business Opportunities - Roswell (Georgia) - February 14, 2025 Free

Increase employee productivity and achieve more with Avaya Agent Desktop. By integrating Avaya contact center with all your third-party applications, you can reduce Average Handling Time (AHT) and improve First Call Resolution (FCR).