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Help Desk Ticketing System Software - NV DeskTelecom - Roswell (Georgia) - March 26, 2025 FreeUnlock the potential to resolve tickets faster with our cloud-based, unified CX solution, seamlessly connecting your contact center with a powerful Help Desk Ticketing System Software, eliminating the need for additional integrations or CTI connector...
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What is CTI or Computer Telephony Integration?Telecom - Roswell (Georgia) - March 24, 2025 Free
CTI, or Computer Telephony Integration, is a technology that links computer systems with telephone systems, enabling call center agents to handle calls and access customer information from their computer, improving efficiency and customer service.
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Increase Agent Efficiency With A Call Center WallboardTelecom - Roswell (Georgia) - March 20, 2025 Free
A call center wallboard allows you to monitor performance in real time. Wallboards at call centers are quite helpful for controlling agents and building a strong client experience. This keeps agents updated from other areas of the floor, encouraging ...
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Call Center Wallboard Software - NovelVoxTelecom - Roswell (Georgia) - February 21, 2025 Free
Call center wallboard software provides real-time performance monitoring that can be seen by all on the floor. Advance call center wallboard enables agents to align with businesses' goals and stay up-to-date with business alerts across the floor to e...
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How Bot and IVR Integrations Are Playing an Important Role in Contact CenterTelecom - Roswell (Georgia) - January 29, 2025 Free
Bot and IVR integrations to your contact center systems can elevate your business operations and take them to the next level. Find out how such integrations automate workflows, deliver faster resolutions, reduce costs, and ultimately help your team f...
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